Conflict Resolution Training Sydney

Handling Difficult Situations and People
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conflict resolution training Sydney Melbourne NSW

Conflict Resolution Training Course Sydney

Our Conflict Resolution Training course for businesses focuses  on handling difficult situations and people.  We deliver on site training courses in Sydney, Melbourne and major Australian states.

Learn how to:-

  • Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.
  • Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
  • Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.
  • Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.

Our professional development courses can be tailored to include elements of other soft skills. Contact us if you would like to design your own tailored program.

Check out our public course dates

Classroom Courses

Browse our Sydney Classroom Course Dates

Group Training

Book an onsite group course at your office or at one of our training rooms

One on One Course

Book a one on one course

Online Courses

Get the best discounts for online training through our partner, Udemy.

Customer Service – Conflict Resolution

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Conflict Resolution Training Sydney (1 Day Workshop)

Conflict Resolution Training Course Sydney

Learning Objectives

Effective Conflict Resolution Course Outline

  • Identify causes of conflict
  • Describe how diversity and differences can be harnessed
  • Demonstrate strategies that avoid escalation of conflict
  • Demonstrate techniques to show empathy and rapport
  • Problem solve quickly and effectively
  • Handle customer complaints appropriately
  • Negotiate a successful outcome

On site training courses can be delivered in Sydney, Ryde, Parramatta, Wetherill Park and across all Sydney suburbs.

Have a specific set of objectives in mind? Our business writing courses are hands on and can combine a blend of different topics to create your own tailor made training course. If you are looking for an effective business writing course with flexible content, request a customised workshop.


Trainers Direct 5/49 Frenchs Forest Road East Frenchs Forest NSW 2086
Tel: 02 9454 7702