ITIL Foundation and Practitioner Onsite Group Training Sydney
ITIL is the most widely accepted best practice framework for IT Service Management, focusing on aligning IT services with the business to deliver value.
There are a number of certifications and training courses available for users who wish to increase their knowledge of ITIL approaches and best practices.
The ITIL Foundation Certification is a 3 day course including exam. This course is mandatory in the ITIL Certification track and can be delivered onsite to customers in and around Sydney. ITIL Practitioner is a 2 day course with exam which can be taken within 6 months of the course date.
Benefits
- Greater customer satisfaction
- Increased productivity
- Increased staff retention
- Correct application of skills and experience
- Improved Return on Investment in IT
- More efficient utilisation of resources
- Reduced service costs
- Greater visibility of IT costs and assets
Further ITIL Courses
You can gain a broader, more practical level of ITIL understanding by progressing to ITIL Practitioner.
Combined ITIL Courses
ITIL Foundation and Practitioner onsite courses can be run over 5 days back to back.
Group Training
Book an onsite group course at your office or at one of our training rooms
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Onsite Courses
- Cost effective onsite courses for groups
- Why pay more?
What's Included?
- Official course materials
- Exams
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ITIL Foundation Certification
ITIL Foundation Certification Onsite Training in Sydney
This APMG and PeopleCert accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation v3 certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of service processes together with the best and common practices for IT Service Management.
The course at a glance:
- Service Strategy – Developing & implementing service management as a strategic asset;
- Service Design – Transform business requirements into strategic solutions;
- Service Transition – Manage change, risk & quality assurance;
- Service Operation – Establish day-to-day business operations & customer expectations; &
- Continual Service Improvement – Creating & maintaining value for customers through identifying & implementing improvements to throughout the lifecycle.
ITIL Practitioner Certification
ITIL Practitioner Certification
COURSE OUTLINE 2 DAYs
ITIL® Practitioner level is the next step after ITIL® Foundation for professionals who have already learned the basics of IT Service Management and the business value of well-designed and delivered services.
ITIL® Practitioner demonstrates how to begin adopting and adapting the ITIL® framework, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.
This course is packed with hands on tasks, tools, checklists, and advice on how to make improvement changes happen.
The course at a glance:
- Giving practical guidance on how individuals can leverage Continual Service Improvement (CSI), a fundamental lifecycle stage in ITIL®, to maximise the benefits of its adoption and adaption.
- Aiming to improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day to day roles for maximum business benefits.
- Making use of further evolved technological capabilities – such as automation, real-time reporting and Cloud computing – to increase the quality of service design and the efficiency of service delivery.
- Leveraging other philosophies, frameworks, good practices and methodologies – including e.g. Lean, DevOps, Agile and SIAM – to further enhance the value of ITSM.
ITIL® onsite courses are available throughout NSW including Sydney CBD, Parramatta, Wetherill Park, Mascot, Hills District, North Sydney, Chatswood, St Leonards, Smithfield, Ryde, Pennant Hills, Sutherland Shire, Norwest, Macquarie Business Park, Bondi, Horsnby, Arndell Park, St Marys, Penrith, and Northern Beaches.
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