Business Writing Course Sydney, Report and Email Writing
- 100% customised for your teams
- Choose onsite in your office or virtual
- Why learn with strangers?
- Your team, your pain points, our solutions
- Trusted by Westpac, TJX, NSW Government, NSW Fire & Rescue, Transurban, and many others
- Bring along your own examples and scenarios
Business Writing Course
Our Business Writing and Email Writing courses are designed to help teams communicate clearly, professionally, and effectively. Participants will learn how to write concise, well-structured reports, craft compelling business emails, and tailor their writing to different audiences and purposes.
Duration
1/2 Day
Prerequisites
None
Quick Glance
By the end of the course, learners will be able to gain a clear understanding of how to write effective reports and emails and understand how to write for a specific context, audience, and purpose using the correct structure and jargon free communication.
Business Writing Course Outline
Understanding Audience Needs
Learn how to tailor your writing to suit the expectations with knowledge level, and preferences of your readers. Participants learn how to analyse their audience, whether it’s a client, colleague, or executive, and adjust tone, language, and content accordingly.
Choosing the Right Level of Formality Before Starting to Write
Learn how to choose the right level of formality and how to assess the context and audience before drafting any document. The course highlights how to determine whether a formal, semi-formal, or informal tone is appropriate based on factors like the relationship with the recipient, the purpose of the communication, and the organisational culture.
Audience Analysis
Learn to understand the needs, expectations, and background of the readers before beginning any writing.
Mind Mapping
Learn how to use mind mapping as a technique to organise thoughts and ideas before starting to write.
Practising the rules of good paragraphing with a topic sentence
Learn to practice the rules of good paragraphing with a clear topic sentence to structure writing more effectively. Participants learn how to craft strong topic sentences that clearly introduce the main idea of each paragraph, ensuring that the paragraph remains focused and relevant.
Understanding strong linking techniques
Learn how to connect ideas smoothly and logically throughout your writing. Participants learn how to use transitional phrases, conjunctions, and logical progression to ensure that each point flows naturally into the next.
Creating an unmistakable call to action at the end
Learn how to clearly direct the reader toward the next steps at the end of a document. Participants learn how to craft a concise, compelling CTA that is specific, actionable, and aligned with the purpose of the communication.
Helping your reader scan for information
Helping your reader scan for information teaches you how to structure your writing for quick and easy navigation. Participants learn how to use headings, bullet points, short paragraphs, and bold text to highlight key information and make it easier for readers to find what they need at a glance.
Writing Effective Emails Course Outline
The pros and cons of writing
Explore the pros and cons of writing effective emails to ensure their messages are clear, professional, and impactful. This course highlights the benefits of emails, such as their convenience, ability to convey detailed information, and quick delivery. However, it also covers potential drawbacks, including the risk of misinterpretation, lack of tone, and overuse of email for complex or sensitive issues.
Email Etiquette
Learn the best practices for professional and respectful email communication. This includes using a clear and concise subject line, addressing recipients appropriately, maintaining a polite and formal tone, and proofreading for grammar and spelling errors.
Email Tone
Learn how to convey the right emotional tone in written communication. Participants learn how to adjust their tone based on the recipient, purpose, and context of the email. The course covers how to strike a balance between being polite yet concise, formal or informal depending on the situation, and how to avoid sounding too harsh, overly casual, or ambiguous.
Avoiding Bias
Learn how to eliminate language that could be perceived as discriminatory or biased based on gender, age, ethnicity, or other personal characteristics. Participants learn strategies for using inclusive language, being mindful of assumptions, and avoiding stereotypes to create professional and respectful communication.
Ensuring Clarity
Learn how to craft messages that are easy to understand and free of ambiguity. Participants learn how to organise their thoughts logically, use simple and precise language, and avoid jargon or overly complex sentences.
Concise Writing
Concise writing focuses on teaching participants how to express their ideas clearly and efficiently, without unnecessary words or repetition.
Framing Positive Language
Framing positive language teaches participants how to communicate in a constructive, optimistic, and solution-oriented way. Participants learn how to frame messages positively, even when addressing challenges or delivering difficult news.
Common Grammatical Errors
Learn to identify and avoid common grammatical errors that can undermine the professionalism and clarity of their emails. The course covers frequent mistakes such as incorrect punctuation, subject-verb agreement, misused homophones, run-on sentences, and improper capitalisation.
Structure for Bad News Information
Learn the proper structure for delivering bad news in a way that is sensitive, respectful, and clear in our Writing Effective Emails course.
Course Inclusions
What’s Included
Free Skills Assessment
Identify your current skill level before training begins.
Comprehensive Course Materials
Digital handouts and quick-reference guides for ongoing support.
Expert-Led Training
Delivered by experienced qualified trainers with real-world corporate expertise.
Contextualised Content
Training can be tailored to your organisation’s needs and skill levels.
Hands-On
Practical activities to reinforce learning and build confidence.
Certificate of Completion
Recognising your achievement and new skills.
Our Clients
Our Clients
FAQS
Do you provide on-site Business Writing training at our offices?
Yes. Trainers Direct specialises in on-site Business Writing training in Sydney, NSW and Australia, delivered at your workplace. We come to you, saving your team time and ensuring hands-on, real-world learning in your actual work environment.
What is the maximum class size?
We recommend a maximum of 16 participants, unlike many other providers, we keep group sizes small to ensure each person receives personalised support and hands-on attention.
Can I get a customised Business Writing training session at my Sydney Office tailored for my team?
Absolutely. Our training can be contextualised to your needs. Whether you’re in marketing, sales, HR, or admin, we can design the training around your specific needs.
How long are the training sessions?
We offer flexible scheduling options: Our standard Business Writing and email writing course outline is a full day however we can deliver:
Half-day sessions
Full-day workshops
Multi-session programs for bite sized learning
Is the Business Writing training hands on?
Yes, our Business Writing training is instructor led with hands on exercises all the way through, you will be encouraged to ask questions and get involved!
Will there be any Course Materials?
Yes, course materials are provided. During the session, you’ll have access to hands-on exercises and interactive labs, which you’ll work through alongside your facilitator.
Who delivers the training?
All sessions are taught by professional Microsoft trainers with hands-on industry experience and a Certificate IV in Training and Assessment or equivalent.
Onsite Training
Roving Trainers
Virtual Training
Training Roll-outs
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Call Us
02 9454 7702
Hours
M-F: 9am - 5pm
S-S: Closed