Conflict Resolution Training - Workplace, Team & Customer Conflicts for Managers and Employees
- 100% customised for your teams and workplace
- Choose onsite in your office or virtual
- Why learn with strangers?
- Your team, your pain points, our solutions
- Trusted by Westpac, TJX, NSW Government, NSW Fire & Rescue, Transurban, and many others
- Bring along your own examples and scenarios
What is Conflict Resolution Training for Teams?
Duration
Available as a 1 Day or Half Day for non-management roles
Who this is for
- Corporate teams and departments
- HR teams and people leaders
- Project teams experiencing conflict
- Customer-facing teams managing complaints
Learning Outcomes
By the end of this course you should have learnt skills to be able to :
- Reduce internal escalation
- Improve team collaboration
- Handle difficult conversations confidently
- Manage customer complaints effectively
What is Workplace Conflict Resolution Training?
Why is Conflict Resolution training important?
Who should attend Conflict Resolution training?
Conflict resolution training is suitable for:
- Team leaders
- Managers
- Supervisors
- Customer service teams
- HR professionals
- Project teams
- Frontline staff
Conflict Resolution Training Sydney and Australia
Overview
- Sources of Conflict
- Stages of conflict
- Types of Conflict
Personalities and conflict
Learn how to understand personalities and their impact on conflict to help navigate and resolve disputes more effectively.
Finding a solution
Learn how to move beyond disagreement to identify mutually beneficial outcomes.
Conflict Management Styles
Learn about different conflict management styles and how to apply them effectively.
Open ended questioning techniques
Learn how to ask questions that encourage the other party to elaborate, share their perspectives, and express their underlying concerns.
Active listening
Learn techniques such as maintaining eye contact, nodding, paraphrasing, and asking clarifying questions to show attentiveness and empathy.
Assertiveness
Learn how to express thoughts, feelings, and needs clearly and confidently, without being aggressive or passive.
Saying No
Learn the importance of saying “no” assertively and respectfully. This course teaches techniques for setting boundaries, expressing disagreement, and declining requests without feeling guilty or being confrontational.
Managing your emotions
Learn how to maintain emotional balance, avoid escalation, and communicate more effectively, even in high-pressure situations.
Difficult Behaviours
Learn how to handle behaviors such as aggression, defensiveness, or passive resistance, while maintaining control over your own emotions.
Handling Customer Complaints
Develop the skills to manage and resolve disputes effectively while maintaining a positive relationship with the customer. Key techniques include active listening, where you give the customer your full attention and empathise with their feelings; acknowledging the issue and taking responsibility when necessary; and seeking a collaborative solution that meets both the customer’s needs and the company’s capabilities.
Stress Management Techniques
Stress management techniques are essential for maintaining composure and effectiveness during high-pressure situations. Participants are taught methods to manage their own stress, including techniques like reframing negative thoughts and focusing on solutions rather than problems. Additionally, participants learn how to recognise and manage stress in others, using empathy and de-escalation strategies to reduce emotional intensity.
Negotiating a Solution
Negotiating a solution is a core component of conflict resolution, where participants learn to approach disputes with a focus on collaboration and mutual benefit. Learn strategies for identifying the underlying interests of all parties involved, rather than just positions, to find creative solutions that satisfy everyone’s core needs.
Our Conflict Resolution Training workshops are aimed at anyone who needs to manage conflict or handle difficult conversations including Managers, Team Leaders and Supervisors, HR Professionals, Customer Service and Call Centre Staff, Retail and Hospitality Staff, Project Managers, Senior Leaders and Executives
Explore our other Professional Development Training Courses
Customised Conflict Resolution Training for Different Industries
Conflict Resolution Training for Managers and Leaders
We can tailor a Conflict Resolution workshop to focus on:
- Difficult conversations
- Team disputes
- Performance discussions
- Escalated complaints
Conflict Resolution Training for Customer Service Teams
We can tailor a Conflict Resolution workshop to focus on:
- De-escalation
- Customer complaints
- Managing aggression
- Professional communication
Conflict Resolution Training for Healthcare Teams
We can tailor a Conflict Resolution workshop to focus on:
- Patient interactions
- Clinical disagreements
- Cross-functional communication
- Emotional resilience
We can deliver Conflict Resolution training for any industry focusing on common conflict challenges such as:
- Difficult conversations being avoided
- Personality clashes
- Communication breakdowns
- Customer complaints
- Team tension
- Cross-department disagreements
- Conflict between managers and staff
- Resistance to change
Course Inclusions
What’s Included
Free Discovery Call
Free discovery call with your trainer to determine course content and learning outcomes
Comprehensive Course Materials
Workbooks for all participants
Expert-Led Training
Delivered by experienced qualified trainers with real-world corporate expertise.
Contextualised Content
Training can be tailored to your organisation’s needs and skill levels.
Hands-On
Practical activities to reinforce learning and build confidence.
Certificate of Completion
Recognising your achievement and new skills.
Our Clients
Our Clients
Trusted by Australian Organisations
⭐ 4.9 from 105+ Google Reviews
👉 View all Google Reviews
“Rave reviews from our staff who attended training with Trainers Direct. Some even said it was ‘the best training they’ve ever done’ and everyone was eager to put their learning into practice!”
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“Lauren was fantastic. Some new things but reminded of some standard things I had forgotten”
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“Great experience. The teaching session was enriching and interesting all the way! Great job done.”
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FAQS
Do you provide on-site Training in Conflict Resolution at our offices?
Yes. Trainers Direct delivers in-person conflict resolution workshops for corporate teams in Sydney, NSW and Australia, delivered at your workplace. We come to you, saving your team time and ensuring hands-on, real-world experiential learning in your actual work environment.
Which audiences can this workshop be tailored for?
We tailor conflict resolution training to suit a wide range of audiences and roles within an organisation. Programs can be customised for leaders and executives, people managers and supervisors, emerging and frontline leaders, and individual team members. We also adapt content for HR professionals, project managers, and client facing roles who regularly manage difficult conversations with stakeholders, suppliers, or customers. Each program is designed to reflect the responsibilities, challenges, and level of authority of the audience, ensuring the training is practical, relevant, and immediately applicable to their workplace.
What is the maximum group size for this workshop?
For the best learning experience, we recommend limiting the class size to 16 participants to ensure individualised support.
How long are the training sessions?
Flexible delivery options are available. While the standard Conflict Resolution workshop is delivered over a full day, half-day sessions can be tailored for smaller groups or roles that do not require senior management-level content.
Will there be any Course Materials?
Yes, all course materials are provided and tailored specifically to your group. We do not use generic, pre-purchased content. During the workshop, you’ll have access to hands-on exercises and interactive activities, working directly with your facilitator to apply the concepts in real time.
Can you provide Conflict Resolution Training in the Workplace courses?
Yes. our training on conflict resolution in the workplace equips leaders, managers, and teams with practical skills to manage conflict, have difficult conversations, and foster collaboration, all aligned to your own specific scenarios.
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Hours
M-F: 9am - 5pm
S-S: Closed